Customer Care

92trades Limited
49 Sangana Street, Mile 1 Diobu , Port Harcourt RS 500262, Nigeria
09/12/2016 17:25:38

List of Features

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
    
 Effectively manage large amounts of incoming calls
 Generate sales leads
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships of trust through open and interactive                     communication
 Provide accurate, valid and complete information by using the right                     methods/tools
 Meet personal/team sales targets and call handling quotas
 Handle complaints, provide appropriate solutions and alternatives within the time   limits and follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file             documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
 Proven customer support experience
 Strong phone contact handling skills and active listening
 Familiarity with CRM systems and practices
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills
 Ability to multi-task, prioritise, and manage time effectively
 High school degree